Not resolved

My wife and I sat through the presentation, which was way longer than 90 minutes and after confirming multiple times with the sales representative the following things (see below) were included we purchased the time share. Turns out they flat out lied to us and from reading other reviews this is what they do.

You will most likely only start to discover the lies a year after your timeshare purchase! -We were told lifetime platinum membership with RCI is included, we called RCI they never do this. -We were never told about the additional yearly RCI membership fee you have to pay -We were told you never lose your points and you can keep banking them, also not true. -Free nights offered at the Sedona Pines resorts are impossible to take, the customer service awful and availability is never 2 days in a row or on a weekend.

-Free Disneyland package ends up costing you more money if you just pay for it out of pocket and has a ton of restrictions. Lies on top of more lies and deceit, we feel very cheated by these guys.

Product or Service Mentioned: Sedona Pines Resort Vacation Ownership.

Reason of review: Not as described.

Company wrote 0 private and 1 public responses to the review from Apr 29, 2017.
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Sedona, Arizona, United States #1323013
Sedona Pines Resort Verified Representative

We would like to thank you for your review. In an effort to assist you, we would be happy to look into your personal situation if you would be so kind to contact us at:

Cindy is our Customer Service Specialist and she is available to you. We take your review very seriously and we will address these statements.

Direct contact from you will ensure the ability to make any needed corrections. Thank you.

Columbia, South Carolina, United States #1322543

What can we say? This is common among people who fall for the timeshare scam.

If you really think you need to buy a timeshare, always get everything in writing in the contract you sign. This is how we learn, sometimes at a cost greater than we would like.

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