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We made an appointment to go to the presentation a week or two ahead of time. They kept calling me over and over all week but when i answered, no one was on the line. Finally, the day before the presentation they called me again and someone was actually on the line....
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SedonaPinesResortCares
SedonaPinesResortCares
Sedona Pines Resort Verified Representative

We apologize for the way you feel you have been treated. Please understand we do use outside marketing companies and unless we know of a problem with them, it is difficult to...

My husband & attended a sales presentation in Sept. in Sedona. The 1st salesman was polite and informative. When we weren't sure we wanted to buy in, another guy came over. I told him it was my husband's decision, not mine, and that I was fine with whatever he...
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SedonaPinesResortCares
SedonaPinesResortCares
Sedona Pines Resort Verified Representative

First let me say, thank you for bringing this to our attention. Since September when you had visited us, we have made changes to our staff. Our motto is to treat everyone w...

I liked
  • Hn salesman 9-30-15
I didn't like
  • Tthe obnoxious man who followed him
#711757
My taxes came up and i had a partial payment on the due date with the remaining amount to be paid within TWO weeks, the woman I spoke with flat out told me to keep my money. She did not want to discuss any option and would not even entertain the thought of taking my...
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SedonaPinesResortCares
SedonaPinesResortCares
Sedona Pines Resort Verified Representative

We are terribly sorry for the way in which you were treated. Our goal is to make sure to treat our members with the utmost courtesy and professionalism. For all future conta...

1.8
I didn't like
  • Customer service
#632917
We are getting fleeced by Sedona Pines, too. The maintenance fees have more than doubled since we bought. Resort slots are never available when we want. And then there are late fees on the maintenance fees. They say they will lower or waive the annual maintenance...
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SedonaPinesResortCares
SedonaPinesResortCares
Sedona Pines Resort Verified Representative

We have addressed this issue directly with the member. We do have a policy for a maintenance fee referral reduction and we are happy to assist with members who desire this. ...

Anonymous
D52

We have been SCAMMED by them as well!! They lied to us about the same things.

#294495
My husband and I bought a time share from this company, fell back on a payment and immediately we got foreclosure threats. I have been trying to get a hold of a decent representative with customer service skills to work out a solution. Out of four people I have called,...
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SedonaPinesResortCares
SedonaPinesResortCares
Sedona Pines Resort Verified Representative

We have reached out to the member.

Anonymous
Anonymous

If this issue has not been resolved, please email me to assist you. Cindyv@sedonapines.com, thank youWe would like to ensure that you are taken care of as soon as possible.

#250218
The management team at Sedona Pines Resort wants to squeeze every dollar they can get from your pockets. First they raise the maintenance fees by 33%. Of coarse this is done without notice so sending in the normal fee on time I'm not thinking there are any problems....
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SedonaPinesResortCares
SedonaPinesResortCares
Sedona Pines Resort Verified Representative

Please direct issues to Customer Service at the following email:cindyv@sedonapines.comThank you

Anonymous
Anonymous

Again, I have owned since 2002 and I believe you are not speaking to the correct person, please use my personal contact person, cindyv@sedonapines.com and she will resolve you...

#172470