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Hey you all I'm with you. We paid off our deed for a one bedroom at Sedona Pines about three years ago. Then they canceled everything. We cannot use our points, we cannot do exchanges and we are not even in their system as being owners. They say we have not paid our...
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#1102301
We have had nothing but negative experience with this resort and now can't seem to get rid of this timeshare. All we do is pay money for something we never use. Can't find relief from this company anywhere! All we want to do now is get out of this nightmare timeshare...
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Anonymous
Howard C

There are always two sides of the story and apparently you have not contacted us for a resolution.How we can assist you, since you choose not to provide your name and hide so ...

Sales pitch salesman made it sound all good and nice. But the fine print is where they ***. Not together with my fiance anymore it's bad enough that I'm stuck paying with it. But won't let me out of it and I can't even afford to use it. Just keeping up with the...
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Anonymous
Anonymous

When you sign a contract - any contract, it is YOUR obligation to read every single teeny, tiny word before signing. If you didn't do that, then that is your issue.

Anonymous
Howard C

We have no records of you communicating any issues with your contractual membership, or your desire to default. Although we are limited to what we can post due to privacy iss...

1.0
#1077534

Sedona Pines Resort - Poor service no help

Sedona Pines Resort
#1084613
1.7
Details
We have tried for over a year to get to stay there but its always booked our too early to reserve etc... the fees address eating us up for something we can't use and there seems to be no way to get out of the contract. Definitely a huge mistake made after many fast claims by their sales agents
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My salesman bob was excellent. He was friendly, knowledgeable, and certainly not pushy. He answered all of our questions and explained everything thoroughly. After our 90 minutes was up we were done. No hassle to get our free gifts (2 airline tickets, $100 restaurant...
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SedonaPinesResortCares
SedonaPinesResortCares
Sedona Pines Resort Verified Representative

Thank you for your review, we appreciate your evaluation of the presentation.

#1062932
On Mon. morning, May 29, I went to the Sedona Pines timeshare presentation at 20830 N. Tatum Blvd in Scottsdale, Az. The speaker was very knowledgeable and pleasant. I enjoyed it and learned a few things but I am not ready to buy another timeshare at this time. I sold...
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SedonaPinesResortCares
SedonaPinesResortCares
Sedona Pines Resort Verified Representative

Contact has been made with reveiwer and the gifting issue has been corrected. She has confirmed that she is satisfied.

SedonaPinesResortCares
SedonaPinesResortCares
Sedona Pines Resort Verified Representative

Thank you for bringing this to our attention. I will forward your comments to the Marketing Director. Please contact her at 800-547-8727, extension 1706 or email her at: kc...

3.5
#1060449
I have consistenly paid all resort maintenance fees, RCI membership fees in a timely manner. Sedona Pines randomly cancelled my ownership and membership in some random cancellation sweep. Now they have taken no action to restore my membership and I am unable to use my...
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SedonaPinesResortCares
SedonaPinesResortCares
Sedona Pines Resort Verified Representative

There has been some confusion as we never randomly cancel any member. Please immediately contact our Member Services Director, diane@thehighlandsresorts.com. You may also re...

My wife and I sat through the presentation, which was way longer than 90 minutes and after confirming multiple times with the sales representative the following things (see below) were included we purchased the time share. Turns out they flat out lied to us and from...
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SedonaPinesResortCares
SedonaPinesResortCares
Sedona Pines Resort Verified Representative

We would like to thank you for your review. In an effort to assist you, we would be happy to look into your personal situation if you would be so kind to contact us at: cind...

rollo2016
rollo2016

What can we say? This is common among people who fall for the timeshare scam. If you really think you need to buy a timeshare, always get everything in writing in the contract...

#1040864
Sedona Pines lied and was deceiving . I did not know what I was going to at the presentation . My wife talked me into it. Now I owe fees that wasn't told to me I tried to get out of it before I paid all the money. Now I am paying thousands of dollars to get out of this...
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SedonaPinesResortCares
SedonaPinesResortCares
Sedona Pines Resort Verified Representative

Please reach out to us directly at loans2@sedonapines.com or cindyv@sedonapines.com so we may address your issues personally. Your feedback is important to us and we wish to ...

#1040171
The obnoxious, irritating and aggressive sales staff around Sedona, Arizona, made our visit extremely horrible. You can't walk down the street 5 steps without being bothered no-end by these jerks. Very poor feeling about this place. You are leiserly walking and boom!...
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Anonymous
Anonymous

This posting is laughable at best. $666 as a settlement proposal? In what manner did you suffer any damages? Sedona Pines does not have a museum, and this is highly suspici...

SedonaPinesResortCares
SedonaPinesResortCares
Sedona Pines Resort Verified Representative

We are sorry for your experience. We value your review and thank you for your comments. Sedona Pines Resort adheres to the highest professional standards of customer service...

1.0
#976183
Do not take the 90 minute presentation! We have been a Timeshare owner since 1996, We have stayed in resorts over 1,100 nights. We take a short, 4-5 night trip every month and weekly or longer trips occasionally. We had stayed at the Sedona Pines resort on 2 previous...
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Anonymous
Anonymous

I purchased the timeshare for Sedona Pines through Highlands Resort. The free trip was not free and their promise of good resorts through the RCI program sucks! All of the res...

SedonaPinesResortCares
SedonaPinesResortCares
Sedona Pines Resort Verified Representative

We are terribly sorry to hear that your experience with our Sales Staff was not pleasant. We understand not every interaction is satisfactory for either party. Please accept...

I didn't like
  • Timeshare presentation
#834514