Sedona Pines Resort
Sedona Pines Resort Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sedona Pines Resort has 1.7 star rating based on 18 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Hn salesman 9-30-15.
Cons: Customer service, Discrimination and very poor customer service.Recent recommendations regarding this business are as follows: "If your not going to use the timeshare don’t buy one.", "Steer clear of this timeshare.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sedona Pines Resort has 1.7 star rating based on 18 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Hn salesman 9-30-15.
Cons: Customer service, Discrimination and very poor customer service.Recent recommendations regarding this business are as follows: "If your not going to use the timeshare don’t buy one.", "Steer clear of this timeshare.".
Most users want Sedona Pines Resort to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
To commend excellent service by Eric Embleton
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfaction with servies and fraudulent promises.
We entered into a timeshare agreement with Sedona Pines Resort L.L.C. on 09/05/2015.
On that day we were given a glowing presentation by Martha Skelley. She enticed us with a grand picture of what our timeshare ownership with Sedona Pines would be if we signed a contract. We were given great incentives, were told that it would be available to our children for their use anytime, and were told this would be the most flexible way for us to vacation inasmuch as we could travel anywhere at any time under our membership.
Most importantly, we were led to believe this was a valuable investment. We were assured any time we were not the least bit happy with our ownership, we could sell it back to Sedona Pines.
We found out pretty quickly this timeshare ownership is far from the extremely flexible vacationing that we were promised. Nothing is EVER available when we are free and able to travel. Our children have tried to use it, only to be told there is no availability. This was the main selling point with this company.
Since signing in 2015, we have been able to use our timeshare for a total of six days because of lack of availability at our chosen times.
To date, we have spent over $11,700 on our timeshare ownership. This amounts to a nightly rate of almost $2000.00! We have been trying to get a response to our concerns from Sedona Pines over the course of the last few months. We have called, sent emails and letters to this company, and our legitimate concerns still have NEVER been addressed.
Not only are we told that we are unable to sell it back to the company as promised but, our complaints have been completely ignored or responded to with a message that we are in breach of our contract.
Most of our correspondence has been with Chris Bernet, the portfolio manager. His only response has been is to threaten our credit. It is clear they are not interested in us as owners or human beings. Their only interest is in receiving ongoing payments from us.
We more than deserve to have our specific concerns addressed for the almost $12,000 we have paid to this company. We were misled into this contract with Sedona Pines and now our stated concerns have been ignored by everyone at this company.
We demand to have not only our contract with Sedona Pines rescinded but, to be refunded the money we have regrettably invested in this scam.
We have subsequently filed a complaint with the Better Business Bureau in Prescott and Sedona Pines has again responded unsatisfactorily. We have now filed a complaint with the Arizona Attorney General's Office.
Preferred solution: Full refund
User's recommendation: Steer clear of this timeshare.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed our deed
Preferred solution: Deliver product or service ordered
User's recommendation: If your not going to use the timeshare don’t buy one.
DISCRIMINATION AT ITS FINEST
Language discrimination refers to the unfair treatment of an individual based solely upon the characteristics of their speech; such as, accent, size of vocabulary, and syntax. It can also involve a person's ability or inability to use one language instead of another.
Why do I begin my review with this?...
My family and I went ahead to book a tour with Sedona Pines Resort; Derek Miles was the person offering the tours. He gave us the information and offered a discount for taking a tour at the resort to see if we would be interested in buying timeshares. When my husband and I were discussing the options of tours and time share we were offered, we were discussing g them in Spanish. In that instant Derek Miles immediately said he could not continue working with us because I spoke Spanish to my husband THEY DENIED SERVICES DUE TO BEING BILINGUAL AND BICULTURAL!!
If it’s a tour company they are very likely to get tourist who are not solely English speakers.
I just couldn’t believe he immediately denied us their services because of us speaking Spanish. He only said: “you are a very nice Hispanic family, but I can’t give you the services because they (referring to the time share company he was going to send us to) will charge me if your husband doesn’t really understand English”. I told him he did speak and understood it, he was just shy about asking for the information, because of people like him have made him feel less about his English skills; to this he answered: “he does not know enough,”and this judgement made without even listening to his English ability; a mear discriminatory judgement and prejudice. It would have been a nice family trip if we weren’t just DISCRIMINATED by this company like this.
It left a very bitter feeling afterwards. My little girls were very confused as to why we could not go on a tour because this rude man just wasn’t willing to work with us for no justifying reason. I mean as a sales person he could have given us other options other that the time share discount, we were actually willing to pay full price for the tour. But he just continued to shut us down and ignored us the rest of the time.
Wen I asked for his name he yelled at me to ask his manager. I was given his name and managers along with a number to contact the management. I have been calling continuously with obviously no luck on answer and a “full voicemail” I was given the name Brett Griffin as manager and a phone number of (808)344-****. I was told by one of his coworkers that Derek Miles was escorted by an officer due to a previous altercation out in the street!
They told me that is why he was so rude, which is not my fault he had got in trouble previously, he was very rude, unprofessional, and unethical. I mean what kind of guy do they have working here?! I have attached pictures of their tour shop and of “Derek Miles” running away from me when he saw me taking pictures of him. I mean if you are doing your job right, you don’t need to run away right?
I hope they improve on their customer services provided. And for them to be accommodating to ALL tourism.
Management should do something about this as well, I don’t think it is good for them to loose business due to to denial services based on DISCRIMINATORY reasons.
- Discrimination and very poor customer service
Preferred solution: Let the company propose a solution
Think again!
Company has contacted me--promised to work with me on problems and gave contacts for reaching them in the future.
Preferred solution: Let the company propose a solution
Please do not join. It will cost $1500 just to try to leave.
Preferred solution: Full refund
The front desk employees are playing games and not attending to the needs of the guests .
Preferred solution: Let the company propose a solution
Transfer/change of Owner/Member Form
COMPLETE SCAM
Preferred solution: Let the company propose a solution
Trying to exit
Fail at Customer Service
I have contacted Sedona Pines several times. That is I have left messages requesting a call from them.
I spoke to one person about the issue of banking the many weeks I had.
She stated that I could only bank 2 of the 6 I had. I spoke to Resort Release about disposing...
I called to bank them and was told that they could not do that. I am going to see if RCI can help if not the BBB or State Attorney General.
Preferred solution: Out of the contract.
Overall I enjoy Sedona Pines
0/10 would not recommend
Bad experience with checkout
Checked out a day early, I failed to get all my personal items,called the resort within 3 hours, was told they would be sure and check and had also ask that they get the message to Noelle as she is the person I dealt with the most. When I finally reached her that afternoon she hadn’t gotten any message and that bother me, as the resort isn’t that big.
When they checked with the cleaning person she told them nothing was there that I must have not left them. The items never showed up in any of my bags, and my percription pain meds were one of the things I left.
Yes I’m very upset that someone can get away with actually stealing and the employer takes their word and tells the quest they were just dreaming. It takes all kinds to make up this world even if some are thieves.
Preferred solution: Let the company propose a solution
Fair till check out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sedona, ArizonaHow to cancel this transaction
We purchased a timeshare at Sedona pines. it has been 2 years and we haven't been able to go there or use the points for anything else.
Has anyone figured out how to cancel this? I cant use the points to go anywhere. And the pitch they gave for being able to book Disneyland's grand California was total bogus. should have done my research before committing.
I can't get a hold of anyone. The perks that were offered at the time of purchase we never received.
basically $1000 credit for flights. We have left messages and no responses from anyone.
Preferred solution: Full refund
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You have done all you can by filing complaints with governmental agencies. However, your contract probably states that you did not use anything the salesperson said in order to make a decision to buy the timeshare.
They lied. Best thing to do is beat the company up on the internet.
If you default, you will have your credit affected. Your choice.